Cancellation Policy
We understand that plans may change, and we strive to provide a fair cancellation policy. Please read the following guidelines regarding cancellations and refunds:
1. Domestic and International Tour Packages
- Cancellations made more than 30 days before the travel date: Full refund minus a processing fee.
- Cancellations made between 15 to 30 days before the travel date: 50% refund.
- Cancellations made less than 15 days before the travel date: No refund.
2. Hotel Bookings
- Refunds depend on the hotel's cancellation policy, which will be communicated at the time of booking.
- Some hotel bookings may be non-refundable.
3. Flight Bookings
- Flight cancellations and refunds are subject to the airline's policy.
- Service fees charged by J Square Holidays are non-refundable.
4. Refund Process
All eligible refunds will be processed within 7-10 business days. Transaction fees or service charges may be deducted from the refund amount.
5. Force Majeure
In case of unforeseen circumstances like natural disasters, government restrictions, or pandemics, refund policies may vary based on supplier policies.
For any queries regarding cancellations, please contact our customer support team.
